Ja
The following credit cards are accepted:
JCB, VISA, AMEX, Diners, Mastercard, UC, China UnionPay
* China UnionPay is not available at the b ginza.
We can keep luggage for you from the morning of your check-in day.
If you send a suitcase by courier, please specify the check-in day and send it to the address of each hotel by specifying the accommodation date and the name of the guest.
We apologize for the inconvenience. In order to maintain the security of our management, we do not accept or store any items purchased by mail-order or other means and sent by courier.
We are very sorry, but we do not have any waiting list. Please call us to inquire about availability.
Guests can enjoy free WiFi Internet service in hotel rooms and the lobby. Please ask the front desk staff for the password for the Wi-Fi connection.
Check-in time is 15:00 and check-out time is 11:00.
However, please note that the hotel may set a different time for room packages or for specific groups.
Please note that if your arrival is later than the check-in time, please inform us in advance. If you do not contact us before the passing of midnight (00:00), your reservation may be cancelled.
Please contact us for early check-in and late check-out requests.
Minors (under 18 years of age) may stay at the hotel alone if the consent of a parent or guardian can be confirmed.
The guardian's written consent must be submitted to the hotel where the minor will be staying.
(sample consent form.pdf)
*The consent form can be in any format.
Parents or guardians may contact the hotel where the minor will be staying by phone, fax, or inquiry form.
Hotel phone numbers, fax numbers, and inquiry forms are listed on each hotel's page. Please note that parental consent is not required if the reservation is made directly by a parent or guardian.
Children 11 years old and under (*) will be charged free of charge when sharing a room with a parent or guardian and using an existing bed. Please request this at the time of reservation. Children under 6 years old staying at the hotel will receive complimentary breakfast.
* For the b akasaka-mitsuke, the b shimbashi, and the b sangenjaya, children staying with their parents will be charged for breakfast. Please contact the hotel directly for details.
* Only one child may share a bed with another guest.
* the b akasaka-mitsuke, children 5 years old and younger sleep free. There will be an additional breakfast charge for children sleeping in the same bed.
"the b hotels" offers the following services for children under 6 years old.
Please contact the hotel in advance if you would like to book this service.
Crib (reservation required), baby chair (reservation required), baby bath, mineral water for milk, hot water dispenser, children's toy set - coloring books, crayons, etc., children's yukata - for indoor use (reservation required), etc.
*Services provided may vary by hotel. The services provided may vary depending on the hotel. Please contact the hotel directly if you wish to use these services.
* Cribs are not available at the b ginza and the b sapporo.
Cancellations must be made 2 days prior to arrival.
Cancellation fees will be charged from cancellations made from the previous day.
* Cancellation made the previous day – 20% of the room rate
* Cancellation on the day – 100% of the room rate
* No contact – 100% of the room rate.
* If there is a different agreement in your accommodation plan, that will be prioritized.
Please make a reservation by calling the hotel directly as shown on the homepage, or in the hotel where you plan to stay.
It varies from hotel to hotel. Please check the "Access & Map" page of the hotel you wish to use for details.
